Game crash, no purchases

[JMJBoomBoom333]

My game keeps crashing and I lost twelve world energies and one level in atlantis. Also I cannot purchase anything and the Christmas snow flake has disappeared from my game screen. Help!

[Guvnor]

Hiya,

Have a quick squiz here:

Disconnected During War Attack /Titan /Network Connection Problem Caused Lost Attack, Flag, and Heroes in AW / Scored 0 Points on War Hit Due to Dropped Server Connection / Game Crashed and I lost my War Hit [MASTER]

During Each War, there are often posts about problems with network connections or game crashes causing lost flags, points, and use of heroes for attacks. This post is being created as a new Master Thread for these issues in order to: consolidate new threads provide troubleshooting tips centralize discussion create visibility of the extent of these issues so that SGG can assess opportunities for improvements What can I do to resolve connectivity issues? Please see these Support …

Best thing is to try launching a support ticket from in game:

How to Contact Support (Version 31 Onwards)

Starting from our version 31 update, we ask all players to use the in-game Support button when submitting a new support request. You can find the Support button by tapping ’ MENU’, then 'OPTIONS’ and selecting the ’ SUPPORT’ -tab. Please browse or search the support articles to find quick help on your issue. If the articles are not helpful or your issue needs personal assistance, tap ‘NO’ at the bottom of any article and you will be able to reach an agent. Further information here: https://s…