Game cannnot open

One of my members of my alianze cannot open his game is user name is Terminator401 it only says the internet connection is not working but it is working its just the game the doesn’t want to open

Here are Small Giant’s suggestions for connectivity issues. I hope something in here helps him:

https://support.smallgiantgames.com/hc/en-us/articles/115005092033-Troubleshooting-Connectivity-Issues

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