It takes two hands to clap, whether the resultant sound is a sharp slap or a continuous applause.
Players can request but many important requests (to them) have been ignored or responded to only much later.
A good example is the recent QnA. SGG’s official answer did settle some long sought answers: players now know not to expect a solution for some topics like dupes. If this was made known much much earlier, players could have decided to feed away enough dupes such that they don’t need to expand their roster to accommodate their dupes. Please go read that thread if you haven’t. Scroll down to the part where the SGG rep expressed surprise about that; it didn’t even occur to them that this was a serious issue for enough players. You can picture player discontent just on that topic alone => negativity.
Add on to that HamGate: the official reply could have been more engaging given that there was a “hungry mob” for that ham crate offer. I do agree with them that they had to retract the offer the minute the error was detected; the official explanation was dry. This probably inflamed the “hungry mob” further.
On to ToM. SGG didn’t see fit to include important info in event info : only 50 free energy will be given. Players need to buy tower flasks to complete the event. If they had done so, then they have done their bare minimum to communicate properly and completely.
Players, who didn’t know but wanted to try to complete, would then know and decide, and not find out only on day 4 or 5.This would have negated much negativity about this topic. The only negativity would probably be contained to : why wasn’t advance notice given? (Seeing this from a f2p perspective)
Now on to the latest “negative” thread: the buffs. SGG can add on their explanation for each buff, if they want to, but they choose not to. The buzz wouldn’t be as strong if all 4 are older heroes but they are not.
And this is just in 2021 alone.
Communication is key. Tone is important. I do note an improvement in their recent announcements responding to bugs etc etc : they try to engage a tad more. They respond more promptly too.
Players’ response does depend on SGG communication. When SGG communicates promptly and properly, Forum regulars will chip in to allay frustration, anger, exasperation expressed by other players. The converse only generates negativity.
Perhaps Forum will be a warmer friendlier place to hang out in, soon enough.