[FIXED] Server Down 4/26/2019 – Server Team Resolved, Compensation (Titan Flask) Being Issued to those that Logs show were affected

I was replying specifically to @husky21 about a missing token being worth contacting Support about:

For general things like lost flags, I’d wait to see if they resolve those next week when they address compensation.

I was more concerned about a token that seemed to have randomly gone missing — just wanted to make sure it didn’t get overlooked. :slight_smile:


Submitted my request already, thank you so much.

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I got kicked out when i was in middle of raid tournament fight which i was winning and then it classed me as loser and now i got my 4th loss, so i didnt even get the points i should of got and will need to spend gems tomorrow to continue with the tourney as am already in 1-5% group and probably could have been even better.

I got kicked out earlier and when I got back in it hadn’t just zeroed the atlantis hard level I was doing, it also “forgot” the one I had already finished… all the flags were gone though which is especially irritating since I was using WE flasks to get Atlantis finished. I didn’t get monster credits for my chest either. Really peaved :frowning: Basically it didn’t just throw me out, it totally crashed and forgot progress… but remembered to take my flags! :sob:

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I didn’t get the 15 heroes to my hero chest and the 3 battles i had won credited. I also don’t know if i lost feeder heroes/hams used to feed those heroes. Frustrating in the least.
Definitely felt like a setback of the grinding we do on this game.
I know we have the new activity log, but one of the heroes it said i consumed was actually still in my roster. Sigh.

Booted from Ursula or whatever her ugly face name was about an hour ago. Logged back in minus the 10 WE I wasted. Yawn :frowning:

Nope, not fixed yet. In war, I hit attacked. Game squawked about not be able to connect to server. I am now apparently locked in a battle that I can’t get to and one of my war flags is now shot.

I had selected my team hit attack, got the server message. When reconnected, I got a message that the opponent i had chosen was already being attacked…by me. Timed out, lost the fight, my team and my flag.

I was booted from a war hit. I hit attack and then there was a server issue. When I logged back in I was greeted with a loss of flag


This just happens to some teams in my alliance during the war, the server problems!

Or should we open a new thread? This one was fixed.

Same here in war for several teammates of air eau hic!
The teammates are located in France and USA
Like @Kfunk @CtrlV @BUBBLEHEAD616 and @Titee

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Nowhere near being fixed! Clicked attack in war and got booted. I5 forgot the 3 Atlantis battles I did right before but remembered to take my flags and the heroes I was using to do my attack…Cancel the war and get this fixed!

Yes, exactly what happened to me. Not very happy.

We have started to gift out affected players with Titan Energy flasks, you should receive yours within the next few hours if you haven’t received the message yet!


I wasn’t affected this time, so all good, but in general: shall every affected player open a separate ticket to get compensated or is there any chance to get that data from the server log? Some ‘autocompensation’ would save a lot of work for your support team :wink:

No, this is automatic and the compensation is based on our logs, not just for the ones who sent a support request.


Can you please tell me why some accounts got a Titan flask and some didn’t in their mail from when servers were down?
A lot of people did and some didn’t. How is this fair.


See here: [FIXED] Server Down 4/26/2019 – Server Team thinks it’s fixed, Compensation will be addressed next week, Add any new reports here

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As it can be seen here i had problems during war and didnt got a flask.

Others didnt have problems and got a flask

@Petri :question:

Wouldnt be best that all got a flask? Not being able to log when one could have wanted (even if it didnt) is still a game related issue. And players have no fault.

This differentiating causes only irritation. And overall SG has to take responsibilty towards players as players accept the agreement when they started to play towards SG. If this is just a one way, player way, responsibilty, because of that agreement, then SGs reputation drops even in my f2p eyes… :roll_eyes:


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