I recently experienced a massive increase in response times from Support at SG. I have an urgent case not responded for 2 weeks and 2 other non-urgent cases not responded in a week. I just wonder if someone else can tell us their experience with response times. There are rumors that SG responds in some languages very well and discriminte enquirers in English. I find hard to believe that, so please share your thoughts and experience.
Please note: This thread is not to judge a quality of responses and quality of resolutions, which is a completely different topic . Just stick with response times.