Hi all, helping a friend here I am just confused about his EP account coz he can log in thru his pc but cannot play the game on his phone, anyone experienced it? Thanks in advance whoever replies
My only guess is compatibly issues with his phone?
Android or iOS platform do you know ?
And/or he could sent a trouble ticket to SG games and see if anyone can assist .
Which emulator does he use on PC? You get a conflict if one is Android and the other IOS. You can only log-in both when you got same operating system with same account log-in.
He’s using android platform & yeah he already did sent to SG support but almost 2 weeks with no reply
I think he said bluebox
Hehehe sorry bluestacks not bluebox lol
Ok then I got no idea. Bluestacks is for simulating Android. If also the mobile phone is android it should load the google play account information correctly.
I also play in emulator and phone and got no problems…
Check the game version…
Is it version 22.0.0 build 1078 for both devices?
I will ask him about this as far as I know he has the latest version of the game and he was able to play on his phone before he go on a week vacation. When he came back he can’t log in anymore. That is why he tried using his pc to log in & got confused coz he was able to play therein.