Well,…
I reported it as a technical issue/a bug through the in-game Support… with a reference to post #2.
Received the above guidelines After the submission of the request.
That’s good. They should reimburse you if there were no such limitations described or advertised, otherwise they are opening themselves for a class action lawsuit.
Thank you for your kind response with the details of my recent Bonus Ascension Chests I successfully claimed in the last Atlantis Event. I should’ve payed attention to the ‘sold out’ message of the chests before doing the last 10 hero pulls.
Thank you again for Small Giant Games generosity with the gifts you sent to my inbox as an apology for my wait as you investigated this further for me. I’m grateful to you.
Lianna, Ares, Magni, Richard. Khiona and Mok Are. Only Ares and Mok were new to my hero roster collection.
I guess I should upload my next video for the Fable of Grimforest event summon attempts which I got 13… yes 13 5* heroes … this time only 2 are new to my 5* hero roster collection.
Guess how many summons I made so to finally get Red Hood?
Problem is we’re talking probabilities. There are 3 5 stars. Chance on getting red hood should be 0.33333333x 1% that could give 300 pulls could also give 1 pull… could easily be 800 pulls…
We can use th Aegirs as a benchmark. In 100 pulls the expected number of HotM is 1.3, so to get 5 HotM the expected number of draws is 385. Of course the variance is huge.
We can also note that there are 503 heroes with a 196 hero max. That’s 307 above the cap. If TEN normally keeps 30 working spaces, that was 337 pulls.
And what do you think I should do finding out that the rates for the 5* event hero summons weren’t applied on my pulls?
If at 1.3% I received 4 Aegirs (bonus draw)
If at 1.5% I received 12 Legendaries heroes
But,…
It was at 1% I received only 1 legendary event hero, when I should have received … three, at minimum!
Pause…
A friend of mine suggested that I issue a ticket.
I did not… will not.
Heart: How can I distrust some people 1% … while at the same time adore and love them 100%? Mind: Numbers don’t lie, … trust this , it is your profession.
Pause …
I don’t know what do.
Let me know.
P.S.
But, getting this out from my chest, … what a relief!