Dear Small Giant,
So I decided on Monday evening to spend 2600 gems to do 10 summons on green elemental as soon as it popped up from blue elemental.
On Tuesday 26th June, 9am Greenwich time or 11am Finnish time, the elemental summon turned from blue to green.
I clicked on it, confirmed I wanted to spend 2600 gems and to my astonishment, 10 blue heroes appeared, one after the other… I received 4 4*, 3 Kiril and 1 Sonya, and 6 3*, 1 Valen, 1 Karil, 2 Ulmer, 1 Graymane and 1 Gunnar.
I already had 5 Kiril and 3 Sonya and was therefore really annoyed that I got blue heroes while I pulled on green heroes…
I contacted SG straight away and they replied rather promptly asking for more details around the time the summons were done.
I provided the details and they came back to advise that they could not reverse the summons, could not remove heroes from my roster and therefore offered me 3 epic hero tokens and 1 world energy flask as compensation.
This is actually far from satisfactory compensation as I should not be suffering from constant bugs from the game.
I wasted 2600 gems and I am only offered 3 tokens worth only 900 gems??? Where is the fairness in this compensation???
The least they should offer me is 10 epic hero tokens but even then these are useless as I only do event and elemental summons and epic hero tokens cannot be used for these summons.
I would therefore really appreciate that SG credit my account with 2600 gems.