If you lose connection during a fight, unfortunately this is what happens. You should be able to attack again once the fight times out. I know that from our alliance, @_John_Doe had that happen last war, and it was really frustrating.
Iām really sorry to hear youāre out a flag. I hope your war isnāt so close that itās in any way decisive.
Welcome boom! Sorry about your experience, but players on the forum canāt help with specific accounts. You will have to fill out a support ticket for that, but itās always a good idea to post such issues to see if others are having the same problem. Hope it works out! Just ask if you are not sure about doing a support ticket, there is plenty of help here:)
Hi @Evede and @MsAnnarchy. Losing a war hit is super frustrating, especially when itās a string team. Iām sorry to hear that happened to you both. Hopefully, your respective alliances will still be able to pull off wins without those points.
With respect to the crashes: installing a new update can use up a decent chunk of device memory on some phones and tablets, and low memory on a device can definitely cause app crashes. I know one of of my friends here on the forum, @Jedon, has struggled with clearing enough space on his phone for updates several times.
Hereās what Small Giant (SG) recommends for trying to deal with game crashes:
Hopefully, one of those recommendations will fix the issue youāre having. If not, youāll probably want to open a support ticket to see if SG can help you further.
Yea thatās not it I have 128GB on my phoneā¦it would definitely be helpful if I knew how to open a stupid support ticket I am not happy. Itās so infuriating to not only have that happen with my best two teams and then only to get sent to a forum when you hit the support tab. Unbelievable. With as much money as goes into this gameā¦I have spent some myself this is unacceptable. Especially considering no one seems willing to give the hits backā¦smh
It sounds like you hit the āReport a Bugā button rather than the āSupportā button on the in-game menu. Iām not 100% sure why they chose those two names, but I know it causes a lot of confusion.
If you select the āSupportā button instead, it will take you to the site for opening a ticket. Once there, the upper left menu will get you to the correct place:
I opened the āreport a bugā. And yes my Samsung Galaxy S8 is up to date. Never happen before in mynphone crashing constantly. Probably it is a what @Garanwyn said junk of memory after the update.
Yes indeed ā¦ I had to remove/Force stop all optional featurs on my phone to have enough space to run E&P even deleted the calander the radio all google maps or other apps only left E&P, Wattsup and samsun browser!
Happened a while ago and am over it now. Just gonna link for completeness.
Since then I always check my connection before I even do war or the raid tournament at all. I do like the idea of a soft disconnect and to resume the match when connection is established again.
Just tried some attacking during an alliance war. In two of my attacks I lost connection, one of them being near the middle of the city so Iāll assume that wasnāt a fault with the game.
The first disconnect was when I pressed attack but I had not entered the battle. The second was when the battle timed out causing my defeat when there were only two enemies left, both on low health. The Defeat showed before it disconnected.
In both cases I received a 0 as my score!
This should not be the case! For the first one it should not have taken my attack, not registered those heroes as being used. For the second one I should have definitely received a score for the enemy heroes I killed, not 0.