During Each War, there are often posts about problems with network connections or game crashes causing lost flags, points, and use of heroes for attacks.
This post is being created as a new Master Thread for these issues in order to:
consolidate new threads
provide troubleshooting tips
centralize discussion
create visibility of the extent of these issues so that SGG can assess opportunities for improvements
What can I do to resolve connectivity issues?
Please see these Support articles as a starting point:
Please note that generally speaking, SGG Support can do little to help with device connectivity issues other than walking you through troubleshooting steps, like those posted above.
If you want to contact Support directly to see if they can help further, here’s how:
NOTE: There have also been cases where a systematic bug or server outage has caused similar behavior. These threads were NOT due to device connectivity issues, and are noted here for completeness and cross-linking of Forum posts for future searchers:
Just updated app a few minutes before war began. All seemingly working well. I proceeded to the battlefield and selected an opponent. Once I chose my top team of 5 to attack it seemed fine… However, before I could even select an attacking move, the game kicked me out entirely. I finally get back in and my turn was lost. Worse, so were my top 5 heroes from this war. We don’t have many in my alliance that can attack the opponents of that class. And I am no longer able to do so. My 0 hurts our team tremendously.
This is a frustrating occurrence since the beginning of the wars. Often our own wifi is blamed but I’ve played my two tablets side-by-side and seen it happen to one and not the other (and not always the same one, either).
I call it the “war bug” and always hope it visits our opponent, not us. I’ve never seen a war yet that it hasn’t happened to us or our oppont. Touch wood … so far it’s never seemed to affect more than one player per war.
I do my war hits on the verizon network and not wifi and I have yet to have any issues. Once I am done I hop back on wifi (which is the only place I have ever had issues). When I do my war hits on wifi I do them on the main floor and not the 2nd/3rd floor as well and that seems to work as it is closer to the router (I have an old, large house, so signal can be choppy at times).
Ok this is getting down right ridiculous to the point I’m getting ready to delete the game. Ever since the new version has some out the game has been shutting down during raids and wars causing loses to myself and my alliance. Today it crashed twice during the tournament wars which caused me to be knocked out.
They need to fix this now, I have read several people on here complaining about it, yet nothing has been done.
@Ugrslice Thanks for posting feedback, I’ve been starting to collect these in this thread, so the volume of them is apparent. There are also some troubleshooting tips listed in the top post, as well as some idea threads you can vote to support improvements to avoid this sort of problem.
I set up a war team to battle and as soon as I clicked fight the game froze and I lost my flag. I could not reconnect to the game yet it took my flag anyway. Is anyone else having these issues? I wouldn’t of cared if i still had my flag, perhaps the flag should be taken as soon as the battle-screen loads instead just to make sure a battle actually occurred. Thanks for your time.
I haven’t seen any extensive reports of disconnection issues during this particular War, but it is an issue that at least some players run into every War.
This thread I moved your post to has some troubleshooting tips in the top post, as well as links to some posts from #ideas-feature-requests for improvements to the system that you can vote on if you’d like.
Hit the attack button during war after setting my team. Dial spun for a moment then game restarted and I got the “unable to connect to server” a couple of times before connecting.
Now I am watching my team attack but I’m not there fighting:
Twice today in war I pick my teams then attack . They never make it to battle and I lose my team and flag . My wife also attacks she makes it to the battel but hardly any damage is done to a weaker team . I think there is a problem somewhere.
I just received a flask as compensation for the server going down.
At that time I was online and being active but wasn’t involved in any battle in any way (no raids, war, levels, titans) being attacked by me during that time.
I don’t mind getting an extra flask but did not deserve it either.