Didn't receive my summoned hero


Hello! I carefully saved up my diamonds to be able to summon a rare or epic hero, and today I finally had enough to do so. I summoned a hero, but now that hero does not show up in my heroes menu. Can someone assist me?


You didnt get any hero at all? Or you didnt get the hero you wanted?

If its the latter, the answer unfortunately is as simple as it is disheartening.

  • Doing any summon is a lottery. The chances of pulling a 4* or a 5* are shitty at best.
  • You cant controll what hero you pull, its all random.

If it is the former I recommend you contact SG support directly via mail. :slight_smile:


I didn’t receive any hero at all. :frowning:

So I have to write them via snail mail?


Well, you dont have to, but it seems the most prudent thing to do haha! :slight_smile:


You can contact them via the app under the gear looking thingy. You don’t have to send them physical mail, lmao.


Than they redirect them to this forum. Had the same problem, except that I trained the hero, but didn’t receive it…just opened a ticket as well


Shadowwarrior, does your support page have these buttons?:


Hi Rook.

No it looks like this.


Yeah, in that case you need to use the link to contact them directly: