Didn't receive my summoned hero


#1

Hello! I carefully saved up my diamonds to be able to summon a rare or epic hero, and today I finally had enough to do so. I summoned a hero, but now that hero does not show up in my heroes menu. Can someone assist me?


#2

You didnt get any hero at all? Or you didnt get the hero you wanted?

If its the latter, the answer unfortunately is as simple as it is disheartening.

  • Doing any summon is a lottery. The chances of pulling a 4* or a 5* are shitty at best.
  • You cant controll what hero you pull, its all random.

If it is the former I recommend you contact SG support directly via mail. :slight_smile:


#3

I didn’t receive any hero at all. :frowning:

So I have to write them via snail mail?


#4

Well, you dont have to, but it seems the most prudent thing to do haha! :slight_smile:


#5

You can contact them via the app under the gear looking thingy. You don’t have to send them physical mail, lmao.


#6

Than they redirect them to this forum. Had the same problem, except that I trained the hero, but didn’t receive it…just opened a ticket as well


#7

Shadowwarrior, does your support page have these buttons?:


#8

Hi Rook.

No it looks like this.


#9

Yeah, in that case you need to use the link to contact them directly:

https://smallgiant.zendesk.com/hc/en-us/requests/new