Didn't need get the items I purchased


I purchased the gems to buy the Might of Nature pack that contained 2 fully ascended heroes - Belith and Berden - but when I checked them they are both lvl1. Why did you advertise them at full ascension but not provide them after purchase? Can I please have the correctly levelled heroes? Thanks


Just realised I didn’t get my lvl20 troops either. Feeling really upset about this. Can you please sort this out ASAP!


All heroes are always level 1 when you get them, no matter how you get them.

If you look at the picture closely it has this text at the bottom:
“Note: The information shown above is preview of the Hero when they have been fully leveled up.”