Well reporting that was a waste of time…
'Every time I click on Danzaburo the game crashes and says
There was an error communicating with the asset server. This can be caused by using a proxy.
Please check your network settings or try a different network."
When I click OK it loads the game straight back in as normal. This only happens when I open Danzaburo and no other hero.
It happens using wifi or my phones network internet. I do not use a proxy. I have tried various wifi connections’
The reply / solution…
It looks like the issues you have experienced are related to issues with connectivity.
Empires & Puzzles is an online multiplayer game, it’s essential that you are connected to a reliable network and your device signal is strong.
Please try the following troubleshooting tips:
Restart your router (Turn off power then unplug. Plug back in, turn on power and try reconnecting)
Move your router. Depending on your router's range, objects like thick walls can interfere with the signal.
If you are using a wireless connection, check your router configuration and make sure the port 8443 is open.
Contact your service provider for further information.
Try another internet connection. We recommend playing over wireless (wifi) connection.
Please note that we unfortunately cannot offer compensation for problems related to connectivity.
I hope these will help and good luck in the battles!
So basically their advise is to do the things I’ve already done? I’m not looking for compensation, just alerting them to a bug they haven’t bothered to look in to.
Bit odd that it’s only one character it does this on… I’m not that bothered about Danza, I’ve maxed him and added a few emblems to him. I didn’t plan on upgrading him further. But if this bug happens to someone else I thought I’d report it.
I know I’d be annoyed if I’d started leveling a hero then couldnt open him/her to upgraded them without the game crashing