Dear Small Giant Team
I have been playing this game for nearly two years and it gives me the occasional enjoyable distraction.
However i am experiencing crashes on a daily basis.
I play in my Ipad mini 3 and am always cautios that it’s software is up to date, the power is above 50% and it has about 10gb free space and not many apps are open at the same time.
i used to play on my i phone that is currently a no go since it taxes its power consumption way too much.
Before you state its my internet…it definitly is NOT my internet connection. I use my wifi constantly and it is fast and stable.
Ever since season 3 has been introduces i witness more and more crashes on a daily basis with at time consequential results.
It currently happens a lot when i start the game and want to enter the season 4 map (also happened with season 3 map, curiously now not anymore)…the map screen remains black for a few seconds and then it crashes.
No biggy here since i can start the game again and then i can enter season 4 no problem and play the levels.
Sadly the crashes also happen at random during special events, raids, raid revenges, tournaments, wars and dragon attacks.
Usually i happen to have a very good run at the titan and gather lots of damage when the crashes during the last ten seconds. when i get back in, my dragon energy point is gone and the score says i have done 0 damage when in fact it would have been above 100k.
Also very annoying when it happens in tournaments and wars. I usually have a tough fight but am blessed with the tiles and just about to finish my opponent when it crashes. i get back in to witness that the game says i have lost and either my tournament loss counter gets another x or worse in wars i have made 0 pts which is not true. especially in wars its double the rage because instead if giving my team another 60-70 pts which can decide between victory or defeat…the crash simply resulted in 0.
recently i had e very angering situation (see the picture). i revenged the player Piff Paff for the first time and the tiles were on my side and i knew i would win thes when the game crashes. i get back in and see in the watchtower that not only have i lost, but twice in a row (look at the time index) which is impossible! I revenge again and of course i get lousy tiles but manage to kill all his heroes save for one and the last deciding strike goes in his favor and i cant revenge anymore.
not only that but also the heroes i have killed did not count towards the raid wanted chest.
it was rage inducing.
I allready tried all the suggestions here on the forum and on the support page, like rebooting my ipad completely and logging out and in of the game center to no effect.
also this just cant be the solution.
please look into it and fix any bugs you find or at least make it so when it crashes its not a total loss but the defeated heroes/done damage counts.
I have invested quite some money into this game and want to keep playing.
It would be sad if you would loose me as player by rebuffing me with a standards support answer.
My game ID is #TL16J5…you should be able to look up my scores and also see that in the last two wars i had crashes which resulted in 0 pts which is just one coincidence to many.