Hiya,
I don’t think anyone here on the forum is going to necessarily be able to assist with this. We’re all just players for teh most part.
The only things we can offer are suggestions like the obvious ones:
- restarting the device
- uninstalling and reinstalling teh game
- checking for a device software update
- checking for ongoing device compatability
- checking / trying different networks (cell data vs. wifi etc…)
Otherwise, the best advice I can give is to contact-support; click the hashtag for some instructions or:
The only other suggestion I can give is to maybe look at getting an Emulator on your PC in the interim. There are a couple out there for iOS stuff (not as many or as popular as android emulators but they’re around.)