Compensation issue for server down (February 17/18 Outage)

Well. It’s not quite right word “deserve”. They by terms and conditions as posted above not owe anything. But in terms of respect (in my opinion) they can give proper feedback and some compensation (just WE flask even, I personally never ask anything ridiculously high as compensation). And I will appreciate if they do. If not then I will just do my conclusions because I also not owe anything to them.

Staff told the moderators recently that “We’ll be looking into compensating affected players.” So let’s see what theymdo.


Yeah, I saw. Just waiting what will be. Because there are no explanation who to name as affected. May be as previous time just anyone who was kicked from a game, but not who can’t connect in that time. And I agree that those who was kicked even more frustrated than me probably.

For something like this, a WE flask seems reasonable.


Yeah. I know :wink:

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Another update (the third time staff have said they’re working on compensation):


well it looks like they didn’t go with option 2 after all. Not bad at all :+1:

I now await my 15 Epic tokens.


I was attempting the trials emblem…waited for more life…couldn’t sign back in an finish…i needed those emblems. Grrrrr. Couldn’t even finish moster chest…i missed out big time…i confirmed with other alliance member through dicord… he was out to…big bummer for all

Did anybody receive anything for this glitch ?

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Not yet. I wonder if there is a group of people in a board room somewhere deciding.

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Millions of players, around 50 employees…I think they’re probably just trying to keep up with the process.

And they handled a similar situation recently too, so presumably there aren’t a lot of decisions to make again.


And handled it bad last time. Although it was first bad decision from them in all my play time.

You didn’t think tailoring the compensation to match the losses of each player was a good idea?

I was kind of impressed they managed to do that instead of a blanket solution for everyone that wouldn’t have been a great fit for some people.

Would you have liked to see them give everyone some flasks in addition?


I too was surprised by the tailored compensation, but that’s probably the best approach.

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I don’t think it would have hurt to add a WE flask for everyone in addition, but I do think the tailored solutions were an ideal approach overall.

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Yes, just small competition will not hurt SG pockets , flask will make people happy and spend more time to play. SG also happy if people spending time to playing this game.

Tailored compensation was good for those who was in game logs. For other it’s means zero. And was zero.

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I agree, for all those ppl who couldn’t log in to finish off the the things they wanted are not part of the logs. So they would miss out.
Blanket is easy & quick, guarantees cover for everyone, & those that weren’t effected, a nice little surprise which would be appreciated.


Very concerning some of my friends already got it and by the looks of it there is only for some

Then it’s same as previous time. I didn’t get anything. And not saw anything on forum about.

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