This is a community letter from 300 alliances.
English Version
Dear Creators and Developers of Empires & Puzzles,
We would like to acknowledge your excellent game, developed by your team, which occupies us, not only in our free time but also in such a complicated time of the Covid-19 pandemic.
However we think you can improve on some points:
Recently we have detected an extreme difficulty in keeping and maintaining good alliances. The lack of motivation of the players is the main reason for quitting the game!
For this reason a large number of alliances have worked together in an attempt to find a solution for this lack of motivation, but without your essential and indispensable support it will always be hard to deal with these problems.
Together Leaders and Co-Leaders from several alliances have made a list with several points to discuss with you, all of which were subject to voting by 2 representatives from each alliance.
Among these voted points, we selected 7 most voted for your further analysis and, if possible, your brilliant team can reach a consensus on a solution to overcome as quickly as possible this lack of motivation that spreads throughout many players of Empires & Puzzles.
But beware: we remind you that this is just feedback from our alliances, from what we have been able to identify that could be improved in the game, or that can be a point of improvement. The Leaders of each alliance represented here express the opinions of most of their members, and as we have some insecurity and fear that all of this might get worse we decided to write to you: We need your help!
The points are as follows:
1st friendly raids between members of the same alliance
- the objective will be exclusively to train defenses, how to attack, and support the newest members in growing alliances;
2nd Punishment for members who leave alliances after the start of the war
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among all, we detected that in the last few months there have been more and more members leaving the alliances after the war begins, this is very damaging to the team. In our opinion, there should be a way to control these entries into wars, or to punish members who leave alliances after war has started.
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Some ideas / solutions suggested and discussed by the leaders:
Punish the member who leaves the alliance during the war, for example, by blocking him/her from entering into other alliances for a period time;
The existence of a box in the game menu with the option “let the leader decide” in order to give the Leader control (over the member who recently joined the alliance) to decide “join or no” into the 1st war.
We also think that the option to “participate in wars” should not be set by default when a member joins in a new alliance would, in other words, not selected by default this checkbox.
3rd Review the prices of the promotional packs of the game, evaluating the economic reality of each country and / or creating more promotions such as those of Saint Valentine and Christmas, as the global crisis that we are going through is making (very) hard the investment in the game, especially in members with less financial power.
4th Each summon gate should contain only the heroes of the event to which it corresponds
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By most opinions this is one of the most demotivating problems in the game.
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We do not consider it fair to have specific portals for season and events, and include the heroes of the 1st season in all of them, especially those of 3 Stars. There is already a specific portal for this (epic hero sumon) and the training camp. We considered that it would be much morefair for the portals to contain only the heroes that are subject to them, or at least to exclude the 3 stars heroes of the first season. Defining this point:
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Event summon - mostly composed of heroes from the corresponding event;
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Season summon - mostly composed of season heroes;
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Atlantis summon - mostly composed of heroes from Atlantis or there is a greater chance of them being summoned;
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Valhalla summon - mostly composed of Valhalla heroes, or there is a greater chance of them being summoned
5th Inclusion of the heroes of Atlantis in the Training Camp level 20 and increased odds for heroes of 4 and 5 stars
- we found that there is a greater shortage of coins in the Atlantis event for those who already finished the 2nd season and we concluded that it would be wise to include these heroes in training camp (level 20), slightly increasing the odds for heroes of different 4 and 5 stars.
6th The wars matchmaking must be clarified and simplified
- In the last matchmaking, we found that there are many uneven matches, even for alliances with several consecutive defeats, which creates a bad environment and discomfort within the Alliance itself because sometimes we have not yet started the war and the defeat is almost guaranteed. Would you please explain:
What really counts for matchmaking, and what are their percentages?
What is the formula for calculating war scores?
7th Titan rewards, Element chests and War chests should be improved
- We expressed the same opinion, the rewards of the chests are impoverishing, making it practically impossible to evolve heroes without buying items. Many players already invest a lot to acquire the heroes, and with such poor rewards, we are unable to make the evolutions.
So, exposing all the above topics and not wanting in any way to demean your character and ways of developing the game, we just want to express our displeasure in relation to somethings that had led players to quit the game. We met to settle some points that, among all, we discussed and considered to be pivotal for a good upgrade and improvement in the game. We believe that with these changes you would motivate more the players to continue to play, and perhaps even some to return.
We are upset because we love the game, not because we hate it, and we want you to make logical changes.
Thank you for your time, we will be looking forward to your feedback. We are really appreciative of all the Creation Team of such a good game to establish strong connections not only in terms of the game, but as people and in social terms, being in contact with many different cultures and nationalities.
Thank you for your time spent reading our letter, we will wait for a reply,
Respectfully
Alliance / Leader / # of members:
