Challenge event glitch – Didn’t Get Completion Reward for Finishing After Event Ended

I wish. The lack of detailed tooltips can be maddening, and the new content descriptions in the release notes are usually vague too. I consider this overall to be a significant lack in the game.

The SG staff have said that they’re trying to get a more extensive in-game information system going. I have given this idea two enthusiastic thumbs up. But I’m sure that’s a huge task to retrofit into an existing game.


I believe it is very much on point for what you said. You are not obliged to spend anything, and most players complete without spending any gems at all. The content is 100% free to play. They permit us to spend gems on continues, but do not require it.

You are choosing to to spend gems in an attempt to take on content that is currently too difficult for you. I am advising against that.

So, just to be clear, I don’t work for Small Giant, and I’m not a lawyer. That said:

The timer on the event showing when the event ends has been visible for the entire time the event has been active.

If the timer on the event says 2 minutes left when you start a fight, the correct assumption is that you have those 2 minutes to finish the fight in order to receive event rewards for it.

I understand that you were hoping it would work differently. But due diligence on your part would have been to verify how it worked before spending money, rather than just blindly spending money and hoping for the best.


Irrelevant to discussion.

I completed both the Epic and Legendary way days before the end and i received no completion rewards for either level. What is going on with this. Was looking forward to Epic hero summon and other rewards.

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Can you check your Recent Activity log to see if you got the rewards and just didn’t get a pop-up message for them? You may have to hit the “more” button a few times on the log, since the rewards would have been given right when you completed stage 10 of Epic and stage 10 of Legendary, which you’re saying was a couple of days back.

If they’re not in your Recent Activity log, you’ll want to submit a support request to Small Giant. Here’s how to do that:


Wars do not behave this way. You CAN start a War fight with 30 seconds on the war clock, finish the battle 3 minutes later, and the points DO count. Done it. Point is…consistency.


Well I am a lawyer. And you’re not on point for reasons I’ve addressed. There’s a reason “continue for “X” gems” is a part of the game by design and it’s perfectly allowed and encouraged.

I’m only moderately frustrated with this aspect of the game (at the moment) as this is the first time I’ve encountered this and find it puzzling and an unnecessary risk for SG. Otherwise the game is perfectly good time-wasting entertainment and, I’d imagine, a fantastic cash cow for SG. I know you don’t work for them but I think it’s safe to assume they pay attention to relevant discussions. My free and unsolicited advice is “FIX THIS NOW!” I’d like to continue being a fan of the game.

I[quote=“Garanwyn, post:22, topic:113931”]
So, just to be clear, I don’t work for Small Giant, and I’m not a lawyer. That said:

The timer on the event showing when the event ends has been visible for the entire time the event has been active.

If the timer on the event says 2 minutes left when you start a fight, the correct assumption is that you have those 2 minutes to finish the fight in order to receive event rewards for it.

I understand that you were hoping it would work differently. But due diligence on your part would have been to verify how it worked before spending money, rather than just blindly spending money and hoping for the best.

To follow up on your remaining commentary:
The Event Timer in no way addresses whether a battle started before the timer ends must also be completed before the timer ends. Your assumptions are just that…your assumption. However, the tier completion awards ARE clear that you receive those awards upon completion of tier. Nowhere does it say the tier must also be completed before the event timer ends and in fact, the game allows for you to enter and complete play until the game battle on that level is completed. If the level completed is Level 10 on the Legendary Tier as in my case, SG owes those Tier completion rewards. There is no event timer available once the level begins ( the battle timer is for ranking points not event completion) and, no, absolutely nothing says I have to calculate the time necessary to finish which cannot reasonably be done anyway. Again, it’s unbelievable that a company would want to fight over something that is easily resolved AND a fight they would LOSE if it were a legal one. I note that you don’t represent SG and are giving your view but the point stands if SG finds any comfort in your view.

On a basic note, it’s an old fashioned concept but you keep your customers happy if you want to continue to succeed.

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For the first time ever I was able to beat the legendary quest all the way, but I must’ve finished beating the last level after the quest ended (had about 16 mins left when I started the last level). After ai beat it, the green character came up and said “You’ve surpassed our expectations” then the blue one something like “you’re welcome to join us again.” Then the game got stuck, repeating the same scene over and over again instead of proceeding forward. Had no choice but to log out and log back in, and when I did, I only got a free summon token for participating in the quest, but none of the rewards for finishing the legendary tier. What do I do? I used a lot of high level battle items to beat the last level and now they are just wasted!!! If this is an issue, the game should warn people not to start the level when there’s only little time left. Please help. i’m sure the GM is able to see my account activity and see what I’m referring to. Thanks for your help.

You’re evading the point. Your unilateral belief that you understood how something worked doesn’t magically turn that belief into an enforceable term of a contract.

It does, actually, on the official support website:

Clicking on the very first post under the Events heading would have told you all you needed to know. They actually have two separate posts with this information.

It looks like they have touched up the wording in the last 24h, but the same information has been on the website for a long time. This has been how events have worked for well over 18 months.

Of course, one can file suit on almost any issue. But it looks like a dog of a case to me.

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As the next challenge event approaches, I wonder if there has been any clarification of the tier completion timing problem?

Looks to me like the link in this post is still functional:

Feel free to contact Small Giant support if you have any questions.


For the record these challenge events go on for several days. The timer starts a countdown from the beginning of the event until the end. It may not be the best strategy to wait until the event time has almost elapsed to attempt to complete it.

On a side note I alway beat all 3 tiers of the challenge events without spending any money. I use strategy in setting up my teams and bring items that I crafted for free to aid me in victory.

If a player is defeated and they chose not to “pay gems” to continue then a player can restart a failed level again from the beginning.

If a player is not strong enough to successfully compete a level they can use free world energy to play levels that can give them items that can aid in powering up their heros.

When their hero’s are at a sufficient level they can re attempt the challenge event level as long as the event is still active. I would advise checking the timer at this point to see if sufficient time remains to complete the event.

I hope everyone has a peaceful and enjoyable evening.

Attached is a picture of a fluffy kitten. I like to imagine this kittens name is “happy”


The Forum is primarily for player peer support. Staff occasionally respond to posts, but it’s pretty uncommon.

If you want to talk to someone from the Staff, contacting Support will put you in contact with someone who works for SG. Posting on the Forum likely will not.

If you’d like to contact Support, instructions are here: How to Contact Support (v1.9.7 onwards)

As an unofficial observation, the Support website does seem to say that this is the intended way for Challenge Event Rewards to work on the page @Garanwyn linked:

So I think this sounds like it’s a request for the game to work differently, not a bug per se, since it seems to be working as designed. It’s just a question of whether the design should be changed.

I don’t think there’s a post in #ideas-feature-requests suggesting changing it so Challenge Event battles completed after the end of the Event still count for Completion Rewards, so you could make one so people can vote on it.

Again, the Staff rarely respond directly to posts in that section, but they do read them, just as they usually read posts in this #bugs-issues section, but don’t typically respond directly.


Thank you for discussing the direct issue. While I appreciate all the comments provided in a constructive and helpful manner, this topic came about in response to a specific problem: failing to receive a tier completion award after starting the last level in a tier before the event timer runs out but completing it after the event timer has ended.

The link to policy language you point out seems to have very recently changed to clarify that a tier completion award will be awarded only if you complete the last level before the event ends (even if you started the level with time on the event timer.) However, this language wasn’t there at the last event.

That said. It’s good that the policy has been clarified but the policy should still be reconsidered to either 1. allow the player to receive the completion award if the game is in progress on the last level and the level is completed without restarting the level, or notify the player that the event has ended during game play so that the player can decide whether to waste further time and/or resources, or, display the event timer during the play session. I think that is important in order to be fair and clear with players.

While I appreciate comments from players on how they choose to play the game in using or not using the “continue” option, I again say that may be good advice but irrelevant to the issue here. Under the games current construction, a player is free to decide to use gems to continue or purchase pulls at rare/epic/legendary characters or purchase other items as they please. Just because that isn’t what you choose to do doesn’t mean it’s wrong for others who decide to do it. As long the Devs are clear and provide proper info to the player, the player can make his/her own gaming decisions.

This is just one criticism. The game usually provides sufficient information to players otherwise.

I answered you 23 days ago, pointing out that the official support website explained that it was not a bug or issue, but was in fact the official behavior:

You didn’t like that answer, and wrote a very inappropriate post in response, in part complaining about the words having been touched up:

Having pointed you to the official material showing exactly what the design behavior was, I really didn’t have anything more to say on the issue. But you decided to write back to me again, asking for clarification:

There hasn’t been clarification because the answer was explicit and unambiguous in the link I sent you. So I pointed you back to the exact same link I had sent you over 23 days ago, which you had already responded to and commented on (and which I therefore presumed you were aware of and recalled).

So, two things:

  1. Whether or not you are dissatisfied with either the state of the game or the answers you get, you need to follow the forum rules in your posts here. Please express your dissatisfaction and disagreement in a civil manner.

  2. Pointing out that you should feel free to contact customer support if you have any questions about their official statements on their support website isn’t “ignoring the issue.” There’s really nothing more I can say once I’ve pointed you to their official, explicit statement.


Clearly they did, because they were flagged by people who were not me, and those flags were accepted by moderators who were also not me.

You’ve had 10 total posts on this forum. Please spend some further time familiarizing yourself with the community and what is appropriate.

If you genuinely can’t distinguish which parts of your posts were inappropriate, perhaps it’s best that you not engage in debates with others here.


Seeing as there is an official support answer on this question, and it is intended behavior, I’m going to go ahead and close this thread.

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a few minutes ago tale-of-grimm-event ended and i was doing my final fight in boss-level on legendary…

yes, the fight was over when the event was official over but I started it in time and finished it victoriously…

why didn’t i get the loot for clearing all levels?

i just received the summon token for being #214121 on the acoreboard…

greetz goofy

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