Can't Set War Defense for First War after Level 12 [SOLVED: War Tutorial is available after matchmaking for War ends and preparation phase begins]

[SGTPAIN]

Alliance is Not Addicted. Player is MissSarge. She was unable to participate last war, but we thought it may have been that she just hit level 12 at the time. After war ended, we had her go set a defense but the button is grayed out and she can’t watch the tutorial. We also had her try to opt out, but it stated that she had to watch the tutorial. Need to add a button in there to watch the tutorial if it for some reason glitches, or remove the tutorial. A good alliance will help them along with this anyway. Please Help.

[Ambassador_SVK]

Are you sure if she have allowed participation in war? She must allow it before preparation phase.

[SGTPAIN]

Her only option is the OPT IN, which is already checked. She can’t uncheck it because she hasn’t watched the tutorial and we don’t see a way to trigger that. Now the war has started again and she will miss this one as well.

[princess1]

@SGTPAIN

Now the war has started again and she will miss this one as well.

I may not be 100% accurate here but I THINK I read that a player has to wait until the war actually started because the tutorial needs the war active to show the player what to do.

I’ll tag a couple of moderators to confirm or offer advice.

@Kerridoc @zephyr1

[SGTPAIN]

Ok, thanks if you fixed and thanks for comment if you didn’t. what happened is all the war stuff would do nothing, grayed out, couldn’t change opt in/out, couldn’t set defense team. Took Princess1 comment and had her log in. now that the war has started it ran her through the script, let her set defense and she is ready. sorry for the confusion. Think she is good now.

[zephyr1]

That’s my understanding as well. The Tutorial is available once matchmaking is over, and the War preparation phase begins.

Here’s an SGG Staff response about this on a similar thread:

@Na.na

The War Tutorial can be triggered by clicking on the Alliance button and then the War Tab. For those who are more than level 12 (level 16, for example), once they choose to “Opt-In”, the Tutorial starts automatically when the first Alliance War after that mark starts its preparation phrase. Just click on the “Battle Field” button to go Edit your team and it should show the Tutorial.

After you have completed the Alliance War Tutorial, you will be able to select whether you would like to opt-out of the Alliance Wars via the checkbox in the Alliance War tab.

[SGTPAIN]

Being in the IT business myself. I would think that letting the folks, even if just under 12 set a defense would allow for better matchmaking. Even though they don’t do much damage at that level. Thanks Zephyr1.

[zephyr1]

You’re welcome!

War Matchmaking isn’t based on the War Defenses you’ve set at all, so that wouldn’t have any effect one way or the other.

War matches are based solely on the War Score, which includes:

@General_Confusion

War Score:

• The best 30 heroes in hero roster of each Alliance member opted in for war
• Out of the 30 heroes, the most weight is put on the best five heroes of each Alliance member
• Player count of the Alliance (also subtracting those who have opted out) - they try to get an even number of players on both sides, but it can vary by up to three members.
• The troop strength of the best in each element
• war history (minor impact compared to Hero Power)

see the change log for AW here

[SGTPAIN]

Good to know. Thanks Again!