Before this update and after I am suddenly unable to play the game over WiFi. I have no problems with other games and I was able to connect fine until a few days ago. I have done all the troubleshooting that is suggested and I still get the Connection Error. My WiFi is stable, loads of data on it and this is the only game that has issues! I play on my ipad so I have no LTE or anything on it besides the WiFi. I opened a ticket but the only response I got was the generic one that literally did not address my issue at all!
Hmm. That off/on bit usually helps me. With bugs, you can search the Forum to see if it has happened previously (and what the fixes were); otherwise, responding back to their email is your best bet. I know they are a small team, but you do receive a human if you persist.
Yes I have already done this and received the generic response that is posted everywhere. I gave all the information on the system I am on, updated games, restarted modem, etc. I am lost as to why the actual game does not open when I still receive notifications, through my WiFi, about things happening in the actual game. I am very frustrated and simultaneously worried that my group will drop me for inactivity when there is nothing wrong on my end. Thank you though.
So, just to be 100% clear, have you verified this?
“If you are using a wireless connection, check your router configuration and make sure the port 8443 is open.”
If that port is blocked by a hardware or software firewall or disabled in the router configuration, you might well be getting notifications but be unable to actually connect to the game.
Was ot happening before tbe update? In which case it’s probably your end. If it was working fine and then stopped after the update, I would say they should step up and do something about it. Blaming the end user because of updates is very unproffessional of them.
I have had this sort of issue a few times after updates, I usually turn off the WiFi, connect to the game and then turn the WiFi on again. This doesn’t fix it every time (Off and On again is the next step, waiting a day or two is the third step). It always seems to work its self out after a day or two either way.
if you’re referring to the port thing, no. i need my brother for that…he’s the tech geek. i did everything else i can think off…resetting everything and turning everything off/on
I’m out of ideas, I’m afraid. I would recommend contacting SG again, and being very explicit in stating each step you went through.
For example:
I have already done every step in your troubleshooting guide
-I reset my router
-I verified that port 8443 is open and accessible on the router, and not blocked by a firewall
Etc.
Hopefully, that will get them to dig a little deeper into understanding your problem.