Hopefully this can get resolved quickly for your alliance mate, however sharing account numbers can compromise their account.
Could a mod remove this info please and thank you @littleKAF or @Dudeious.Maximus
I had the same problem from yesterday morning until after AR ended. Couldn’t log in, and when logged in would time out from doing things like viewing the Tournament Leaderboard. Seems like it’s an issue related to the server handling connections from M’sian players.
Fortunately, I didn’t wait until the last minute before I made my Soul Exchange, or I would have been seriously po’ed