Over 24 hours I can not access the accounts of the game empire and puzzels, neither on the telfle nor on the tablet, I want to know if the problem is on your server
Not sure what the issue is, but you can contact Game Support directly via FAQ (scroll to the bottom for the Submit a Request link which does not require you to go through the game).
https://smallgiant.zendesk.com/hc/en-us/articles/360000542934-How-to-Contact-Support-v1-9-7-onwards-