Black stains

My friend from alliance has a problem. Since hallowenn has been released she has black stains everywhere. Also reinstal game, and delete temporary data doesn’t help. There you are some screenshots. She has Huawei p8 lite. Can you solve this problem, because she’s unable to play? I saw few person who had the same problem on another one forum.
Thank you in advance.

Please do not give account information on the forum - please delete the photo with the account information!
Your friend should submit a ticket to support with the screen shots.

Thanks, we’ll use this method.

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