Black screen since 24-02 evening


#1

Hello, I can’t open the game anymore. The update went well. I played till yesterday evening without any issues.
When loading the game, I see the splash screen and the game loads. But instead of seeing the game, I see a black screen. I cleared the data/cache several times. The first time it improved a bit because now I could see the loading indication. I also uninstalled/reinstalled. But the problem stayed the same after that. I can’t use in-game reporting tool. What do I do?


#2

Had the same problem after update. It sorted itself out after an uninstall/reinstall for me. Samsung Galaxy S8, latest android.


#3

You can contact Game Support outside of the game by clicking the following FAQ article (scroll to the bottom for the blue link “Submit a Request”):


#4

I did another reinstall and this time I could get into the game.