I have submitted 2 support requests for the same issue- tickets 176866 and 220095- and have been told ty have been adequately addressed. I feel this is an inaccurate description of the situation.
Here’s what’s going on: I have been raided by players who are apparently running older versions of the game, so I cannot attempt revenge. The first time this happened, back in 2018, I was told that during an upgrade, players cannot attack across game editions- older can’t go after new, new can’t go after old. So I understand PERFECTLY how this happens during the first few days of the changeover, especially since I tend to upgrade as soon as I am aware that an upgrade is available.
The issue I am reporting, however. Is that twice now in 2019, I have been raided by players running older versions of the game 10-18 days after I upgraded to the newest version. Each time I have reported this, I have been told the same thing I was told the first time I asked about this. When I first reported this in February, I pointed out that the timing of these attacks means they shouldn’t have been possible according to what I have been told, Customer Support told me they hadn’t heard of such a thing before. I responded that perhaps they should consider this a first occurrence.
The May report followed the same pattern, except that after I pointed out the timing discrepancy, CS closed the report without further comment beyond an email saying the issue is considered resolved.
To be clear, I don’t think other players are gaming the system. That doesn’t make sense, especially when we’re talking about so many days passing, and the
I think either the program has a bug that occasionally lets players on old versions attack players running the newest update OR the system is erroneously deciding that the revenge-seekers are running different versions that their attackers, and preventing the revenge attempts.
(I also think customer service is not doing the best job of actually reading the complaints in these cases.)