Bane with costume. Ascended Bane to third level. Costume at second level. When Bane Prime ascended, lost ALL levels and ascension’s for both. 
Hi @Hauset
That sounds very strange.
Double check you haven’t got a mystery third Bane… that’s all I can think of as an explanation.
If it’s as you described, you need to submit a support ticket in game.
I had the same thought. The costume needs to be leveled on each hero individually. My guess is you have more than one Banes and the leveled costume is on a different one.
You are all correct. I got too busy and looked at a second unleveled Bane I had and thought it was a bug. Yes, I’m an idiot!
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