AW - can’t battle but team is in the war?

Hi all,

We have a newbie lvl 12. Set his team up for the war and has been attacked during the war. However, when he goes to the war tab it say next war starting soon.

He has restarted with no luck. Any ideas?

Was he level 12 before prep phase started?

I believe he was as he set his team up to battle…

If he was attacked, he is in the war. I would have him submit a support ticket.

Edit: maybe one thing to try first, if he is on app version 1.13 and not yet 1.13.1, try that update first.