This is my first time posting. I won a few times in quest game and recieved my gems etc., but says I won an Avatar as well but none has not been given to me. What’s wrong here?
If you received one, then it should be there.
Click on your avatar on upper left corner. Then you will get your game profile. Your entire progress is there. Click on change avatar. You will get your new avatar there. Select it if you like it. GL. 
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