Again I want to start off with an apology, as we’ve been unable to react to this post (and the whole thread) in a timely manner. Thank you for also keeping this conversation civil.
As some of you might know, we are a small company and that comes with limitations. Add running a live game and holiday season to the equation and you can probably imagine the effect it has on everything outside of running the core functionalities of a company.
While we understand that hearing from us very little when you feel you need it the most is very frustrating, we hope that you understand that replying to an issue as fundamental as this is not something we take lightly.
Everyone knows that at the heart of any game are the players; the community. The game is brought to life by the people who are playing it. This is by no means different in our game. We take feedback from the community very seriously and we value our players and truly care how you feel about the game.
To cut the wings off some rumours, we want to let you know that:
- We have not changed the summon probabilities since the game launched globally
- We have not changed the loot drop rates except when communicated in build notes
- The odds of receiving heroes or items are equal for everyone and don’t change based on players’ progression, upcoming offers or events
- We always announce changes to hero stats in our build notes
- The boards are completely random
- While we might not reply to everything, we do value and read all your feedback
We want to continue developing Empires & Puzzles and keep up the discussions with the beta testers and the community to ensure the game is heading in the right direction.
We want to make sure our game remains free to play for everyone, but at the same time we also want there to be clear benefits for the people who choose to pay for faster progress. That being said, we do try to keep a good balance as we value all of our players regardless of how they choose to progress in the game.