This is a very fun match-3, by far the most fun I’ve played, but there are a few problems that are consistently complained about both here and in the iOS app store.
Even though the fun factor is extremely high and E&P is potentially worth 5 stars, I gave it 2 stars in the App Store because of the issues below and the developers’ apparent lack of caring.
SG, please start listening to the players… they are paying your salaries. I, for one, have dumped several hundred dollars into this game, the ONLY game I’ve ever spent money on, but I’m getting fed up with the easily corrected issues and am on the verge of bailing to another company’s game.
Forgive my screaming, but I truly want you to understand this point:
IF YOU LOSE YOUR PLAYERS/CUSTOMERS, YOU LOSE YOUR INCOME AND REPUTATION!
The major issues most complained about are:
No hero targeting
Time to accomplish upgrades
Ranking (Raids/PVP and quests)
You have made those functions extremely frustrating. The core of those elements is the ranking system: it is completely whack. Just how does a team with 3000 power get utterly demolished by a team with 2500 power? Even considering what characters are strong against others, having a well balanced team, and playing intelligently guarantees nothing but frustration.
Fix this, it seems to be the single biggest issue people are complaining about and according to the reviews is driving away your paying customers.
Random nature of obtaining high level heroes and ascension materials.
Gems are slow to build up and are costly to buy. Clearly people are enjoying the game, and to reward their time, efforts, and hard-earned cash they should be able to work their way to high level heroes or ascension materials. Unfortunately that’s not possible even though it could easily be coded. For instance, someone spends weeks or months building up 300 gems to do an epic or elemental summon, only to get a measly 3* hero that they already have several of from the free daily summon. That is instant irritation and frustration, and leaves us with a feeling of betrayal. It’s worse when we spend real money on the gems. Far, far worse than that is when you spend the money to get enough gems for a 10x summon and get all 3* heroes. That’s almost criminal.
Inability to target specific heroes / getting repeat heroes
Your paying customers want a way of targeting a specific character… give it to us. There are many ways to do that, you just need to care about your customers enough to pick one. If there’s something specific about a certain hero that someone likes and wants on their team, why should they be at the mercy of 100% randomness? Under that method, a person could end up never getting the hero they want, and only get heroes they specifically don’t want. Just as bad is to get the same one you already have (true that you can use the repeats to level up others, but it is heartbreaking to spend weeks building gems or spend real money to buy gems only to get what you don’t need). That’s plainly ridiculous and disrespectful to your customers. You can still have a level of randomness, but allow us to stack the odds in favor of what we want - WITHOUT making it utterly impossible or difficult to the extreme.
Exponential growth of time to accomplish builds
Come on, really? The time it takes to upgrade a building’s level is on an exponential scale? So the initial build takes 5 seconds, but the time increases exponentially for every successive level up. That means it will turn into something that simply isn’t worthwhile. Map it out and consider how your customers will feel when upgrading a building or researching an item so you can craft it takes a week. Exponential increase is just wrong. Flip it over to make it a logarithmic multiplicative factor increase. The time to upgrade will still increase with each one, especially if you set it to never reach the near flatline that logs do, but won’t become so dauntingly and unrealistically long, and won’t make players decide it’s not worth it.
This isn’t the real world, it’s a game, a fantasy. It still needs real world elements though, and needs to not reach a point where it feels unattainable.
I get it, I really do: there is a very real need for players to take a while to reach the top, and for things to be sufficiently drawn out to make the game relevant for the long term. However, things are whack in these areas. You’ve gone wrong and need to fix it.
Please read the reviews here and the complaints in the iOS App Store / Google Play, and take what’s being said to heart. I lay steep odds that you will retain more players and also gain more if you stop trying to create new things and instead put forth the effort to fix the problems most complained about. Set your pride on the shelf and LISTEN to your customers!
You’re losing us, you really are.