An interface bug in the game

[Ronin]

Like others have clarified above I doubt you will get any support from SG on this issue. Anyways Here is the official response from SG on blustacks and ilk. Good luck

Blustacks?

Hi, using emulators (such as BlueStacks) is currently not against our Terms of Service, so you won’t get banned for using them. However, we cannot officially support them, so we recommend to not use one.