I’ve been having conversations all morning, but the chat, a raid, and in the middle of war, my account just seems to “act up”. Can’t see chats, event froze on me for a good minute (fortunate to win) and now team chat has lost the last 9-24 hours.
Not sure what’s going on. But internet connection is strong, looked at my daughters phone to see if it was my account and hers didn’t seem affected.
I’m still conversing with my alliance, but I can’t see anything once I close chat window. (See screen shot).
Yeah, happened to me a few times… I also seem to “missplace” my alliance members from time to time. At times they just dissapear from queue, or have “ex-member” instead of their names. I got pretty freacked out first time that happened, you can imagine why
You need to hit the “Support” button to open a support ticket.
We kindly ask all players to use the in-game Support button when submitting a new support request. You can find the Support button by tapping Menu, then Options and selecting Support tab. Contacting us this way helps us to serve you better and solve your request faster.
The button on that menu that takes you to this website is the “Report A Bug” button. DO NOT CLICK THAT BUTTON. Click the “Support” button on the support menu instead.
If you click the Support button, it takes you to the support website, not to here:
From there, it is really easy to submit a support request.
Chat has been glitchy for me all day too. Short periods of time where it either fails to load completely or only shows the sytem messages. The outages normally fix themselves after a few minutes maybe up to 15mins at the worst.
They won’t be back in the office until 0900 GMT+2, I believe. Since this isn’t an emergency issue, my guess is they’ll take a look sometime tomorrow morning.
My chat is acting oddly too. It drops to just system messages, then restores after a little while.
Well how dumb is that? Why have a link that takes you here when you are supposed to use a different path… In the IT world we would call that a bug/defect.