MY ACCOUNT NAMED CASSIOPEA LEVEL 13 IS VANISH / CANCELLED AFTER GAME UPDATE FROM YESTERDAY!! I AM A MEMBER OF ROSSO RUBINO ALLIANCE! HOW CAN I GET MY ACCOUNT BACK?? THANKS
Hello Cassiopea,
Here is a link from the E&P FAQ regarding lost accounts. There’s no support for this over the weekend, and you can expect at least 4-5 days for this type of request, as there are a lot of requests for recovering accounts.
Good luck!
I’m in your alliance right now letting them know of your prediciment.
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Hi
Unfortunately until today nothing is happening! I gave all information but no reply received!
Please I wish to have back my old account Cassiopea 13 level from RUBINO Rosso Alliance…
Thank you
Dear Support Team ,
I am very pissed about your no-help for any solution!!
So I growed now up my new Account Cassiopea 2 …so i don’t need anymore CASSIOPEA Level 13!..
But I am very pissed because I spend money for gems and heroes…so I would like to know if it possible to transfer heroes and gems to my new account …
Thanks for a soonest feedback!
Please contact SG support directly. (Describe your accounts if you don’t have the account and version #’s, found under Menu > Options > About, top of screen):
Hi @KiraSG
I opened a ticket regarding a similar topic. Could you please lay your hands for me in fire, so I receive a positive feedback. You would do me a huge favor! 
Thanks!
Hi @LordWoodland, if you’re asking because of the account issue you’re having, unfortunately the only option is to go through Support.
I can’t do anything to expedite an account issue or Support ticket.
The good news is that I know the Small Giant Staff are aware of your ticket.
Hope they’re able to resolve it quickly! 
2 Likes
they dont… too bad 
Я потеряла свой профиль как мне его вернуть
Как мне его вернуть подскажите