Account Recovery

I need help getting my account back online. I had to switch phones and when logging in on the new device i had lost all the content which i have paid for and experiece levels, basically everything except my username. Please help recovet. Thx

Contact support directly, they can assist with the migration if game center / android equivalent didn’t capture it.

I’m having difficulty finding the address to contact them what is the support email or address or phone number anybody?

In the app goto Options -> Support

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Menolaus is also correct.


I send all ready 3 messages and no o e replay to me. I was 21lvl and im so sad. I dont know what to do. I like play EP but not o
Start from 1lvl, aslo when you spend about 20 euro on gems :worried::pensive:

Small Giant has a relatively small staff. Give it a little time. I’m sure one message is fine; further messages just add to their workpile.

Good luck!

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Try logging out of the service Google play or the iTunes and logging back in. It happened to someone else and that’s what they did and it worked.

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I try all combination and nothing

Ok did you do the tutorial on how to play the game?

Do i have to finish that? I think a didint do on one of my accounts

If you somehow lost your previous game and wound up starting a new game, you will need SG’s help to untangle it.

IF you have already sent an email to SG, I suggest you be patient to connect with them.

I’m sorry I don’t have a speedier solution for you.

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It happened to someone else in this thread. Scroll down the forum to 1.7 update reset account. She explains what she did and it worked

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Thanks, Timmy! Hope it works!!

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@Rook @Timmy8 thx for advices i will try if not works i have to wait for support crew to text me back. All the best guys. Peace :+1:

Please do let us know how it goes with playing the tutorial. I played on my ipad, and wanted to load it onto my phone as well. Game Center didn’t ‘see’ my account until after I completed the tutorial. It may have just been that my phone is incredibly old and slow, but it’s something to try while you’re waiting!

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Oyuna giremiyorum nasıl askıdan kaldırırım hesabımı lütfen yardım edin

Has the corona plague shut down small giant support? I have an account I need help recovery and have sent in two support ticket request forms in the last couple weeks. Still have not received an email back… any advice please @zephyr1

No, though Easter did, and I imagine they’re still catching up from the multi-day closure for it, but it’s odd you wouldn’t have heard back in weeks.

Did you include absolutely everything listed here?

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