My iPhone X screen recently developed a “known issue” where the screen doesn’t respond… its basically a severe case of ghost touch.
Apple can’t help fix it due to… the pandemic…
And the mail in option comes with a price tag greater than paying the phone off and starting again with something more reliable…
I’ve already tried all of the Apple fixes including a hard reset using the side buttons. No dice
Left it in the freezer over night. I dunno why… no one told me too but sometimes I look for lost keys in there so I figured what the hell… no dice
Let the battery completely die. No dice
So… I had the forethought to take a snapshot of my account number months ago, and found that on my computer!
So… the dilemma:
I can’t open my phone to open the app, to submit a ticket…
And if I install the app on a new phone? In what order do I accomplish submitting a ticket to transition my account?
Is there an external way, outside the app for submitting problems like this?