A friend lost her account, second time

Hello there,
I have a friend that lost her account with the last update. It happened before and SpG helped her to get it Back. After that, she saved her progress with Gmail But with the last update her account is starting from the beggining.
Any idea of what we can do? She sent emails At support But no answer.She is lvl 26. We need her! PLS Heeeelp E&P staff. She is also pregnant and gets so angry because of her account :frowning:

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