4* Winter Trainer Hero missing!

The 4* Trainer Hero I got from the Save the Winter special event is missing! He’s been in my hero roster, but now he’s just not there anymore.

I am ‘sure’ I didn’t use him. Like - I certainly didn’t intent to, and don’t think I have accidentally done so. I routinely favourite mark any hero I don’t want to lose. Before I contact support - are anybody else missing him = possible bug?

If you routinely favorite ALL heroes, and you’re certain you didn’t use him, you need to contact Game Support.

You can reach them from ingame (main screen) by clicking:

Menu > Other > Support (other issues)