Before ~2 months roughly 600 gems disappeared from my account. The support told me that they checked the logs and found out that i did a frozen chest purchase. I dint believe them because i generally ignore them especially if i am farming gems in order to get 2600. I asked them to provide the log files for evidence. They never replied again.
Today ~roughly 200 - 300 gems again disappeared from the account and i get really angry slowly because this time i paid money.
No i dint purchased anything and neither i summoned. This amount of gems are worth a lot of money and are worth slowly 3 summon.
1: Why is not a confirmation button for any kind of activity included?
2: Once gems are used is should be tracked and made available for users.
Does anybody has same experience?