0 points for the war

One of my alliance members attacked a team and got 0 points for killing him and then the guy was alive in seconds and had to go after him again 2 more times to get 6 points. I know this has happened to other players also. I thought it was suppose to be fixed and it isn’t.

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Hey this had literally just happened to me, I had beaten this guy called “Demon” and got zero for it. What the **** guys. Please sort it out. I demand compensation!

Same here :frowning:

@Petri @mhalttu This happened to us too. How is this STILL an unresolved issue? Please fix this.

I’ll boost the signal in the moderators chat, though any fix would be after the weekend.

Any information on which heroes were used by you and your opponent would be welcome. Please confirm with your teammates as well that there’s no chance of an intermittent of bad wifi signal.

Hi I just took out a player in war and received zero points for it and now I can’t use those heroes again and also took a flag

During war, game kept disconnecting for me and another player in our team. Like above, got zero points. This is NOT fun especially when you’re trying to support the team, do well and get nothing for it!

He said he had connection it didn’t say disconnection. That has happened to us and we just understand and move on. Makes us mad but nothing can be done about it. So didn’t understand why he got 0 and heros and flag gone. I am trying to get the heros he used to let you know.


I just fought someone and took out two heroes and when I checked it didn’t show that and I only got 3 pts and the team was intact

Here are the heros he used

This just happened to me as well. Little disappointed with that error happening.

I was battling AHHA

We’ve had this happen with several players as well. 2 players for certain, but suspect there is a 3rd. First match was Chao, Kiril, Kashhrek, Cyprian, Chao vs Opponent: Hu Toa, Gormek, Kiril, Rigard, Melendor. Second match was Player (unknown heroes) vs Wu, Sabina, Kashhrek, Gormek, Sonya.
Confirmed they did not have WiFi issues, one player says the game disconnected them, the other won the match & received a zero. It’s happened in previous wars as well. Please fix this.

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This morning (October 14th at 10:00), I attacked an opponent in war.

I lost my connection while hitting but it was back before the end.

At the end, the sending spin wheel was running forever. After 5 minutes I had to restart the game.

Results: 0 points, lost 1 flag and all used heroes.

This is the Seco d war in row I have the issue. Please fix it, it is really frustrating.


Hi there,

I killed and entire team in the Alliance War and got zero points for it! No idea why, and it affects our team as a whole.

Thank you

Usually when that happens it’s because the game disconnected from the server and didn’t save the result from the attack.

Did you get any error message or odd delay, or did it literally just say 0 points right away?

Linking some similar reports for reference:

Hi zephyr1,

It said I’d won the battle - I didn’t get an error message and I don’t recall a delay as I continued on, but when I went to choose another team, the one I’d just beaten was still there. I then looked at the score and it said zero. So I logged the bug, went back in and killed the team again in one go (was an easy team). But it meant I lost a flag, a team, and the other team got to use their team twice. This has happened a few times in war - could an update be that if the team gets zero points, then they get to use the flag again? As it seems that most often, people only get zero if there is an issue with the game. (And if someone is unfortunate enough to try and gets zero points, they probably got a terrible board and should be given another chance!)


This sounds fairly similar to the report here:

This is an interesting idea, and one I suspect a decent number of people would support, since getting zero points is frustrating regardless of the cause.


There are definitely times it’s legitimate, though, that someone gets 0 points, like attacking a stronger team with a crap-shoot mix of leftover heroes.

And I think it’d be ripe for abuse — if you intentionally triggered a healer or waited for Field Aid to fire and then fled, you could basically get free do-overs. Or you could even just flee right away, or just avoid doing damage and die with no points, so you could retry until you got a board you liked.

I think the better solution is likely connection resiliency, so these kinds of data loss don’t happen to begin with.

There’s a thread in #ideas-feature-requests about that here, which you might like to read, contribute to, and vote on:

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Good point about people retrying (exploiting) - however, I still think it would work if you got a flag back. (You’d have lost your team still, but at least you get a chance to make amends - and you’d be using a worse team).

So say I use my best team, this happens, and I get zero. Dumb, I’ve lost my best team, but I still get another chance to attack the other side, (with worse team).

I can’t see a reason why you’d try to exploit that - as you run the risk of getting one (or more) points (which means you don’t get the flag back), and you lose your team. You wouldn’t try doing it in case you get a better board, as you’ve just lost 5 heroes.

Thanks for the info on the similar report. I actually commented on that last time it happened to me. Was hoping it would be fixed. Appreciate the response.